Shipping policy
We ship all products frozen with UPS Ground on Tuesdays and Thursdays in our 100% curbside recyclable boxes with dry ice. We ship to Texas and it's nearby states including Oklahoma, Louisiana, Kansas, Mississippi, Arkansas, Missouri, and Colorado, arriving in 1-2 days.
It's a $22 frozen shipping fee for a box, under $199 in value. Please order before 8am if you'd like an order shipped the same day, on a Tuesday or a Thursday.
Your tracking info will be sent within your shipping confirmation notification email.
What’s the minimum amount that I have to order?
Our minimum order amount is 16lbs. This is to ensure there's enough frozen product in the box to keep everything frozen until you receive the package.
How are orders shipped?
Our food is sent out frozen and tightly packed. Shipping orders are sent in paper-based, curbside-recyclable insulation. Additionally, we include dry ice to ensure your order stays as cold as possible during transit.
What should I know about dry ice?
Your package may contain dry ice when it is delivered. Dry ice is extremely cold and can burn your hands. If dry ice is present, please use gloves while handling it. However, do not be alarmed if there is no dry ice present; it has sublimated during shipping.
What if my order is delayed?
The majority of our shipments are delivered on their estimated delivery date, but delays can and do happen. If your package is delayed, DON'T WORRY. We pack all of our shipments with enough coolant to withstand extended transit times, and they almost always arrive in great shape. Meat that is still cold to the touch, less than 40 degrees, can be safely refrozen with no loss of quality. Please do not refuse your delivery or discard your package before speaking with us, as this will prevent us from properly resolving the situation. Contact us if there is any questions.
We closely follow the shipping statuses of every box, and will notify you by email if a delay or problem arises. See our Refund Policy and or our Clean Bowl Guarantee for other related concerns.
